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Your Account Protection Starts Here

simpelbet operates with clear legal terms that protect your deposits, withdrawals, and personal data.

Data security verifiedLocal payment complianceAccount access transparentWithdrawal verification in place
Explore the Lobby Read FAQ
simpelbet Your Account Protection Starts Here
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

Team online

Email Support

Send legal questions or policy requests to [email protected]. Our team responds within 24 hours on weekdays. Include your account number for faster processing.

Live Chat – Business Hours

Open the chat widget in your account lobby Monday to Friday, 09:00 to 18:00 Indonesia time. Agents can clarify terms, explain your rights, and escalate to compliance.

Account Settings – Your Rights

Log into simpelbet, navigate to Settings, then Legal & Privacy. Request a copy of your data, review your account terms, or update your contact details anytime.

DATA AND ACCOUNT INTEGRITY

How We Protect and Handle Your Information

Identity Verification

We verify your ID when you open an account—this complies with payment-provider rules for DANA, OVO, GoPay and QRIS. Your documents are encrypted and stored separately from your game activity.

Payment Data Security

Your card numbers, bank details and QRIS tokens are never stored on simpelbet servers. Payments flow through encrypted tunnels directly to each provider; we only log transaction timestamps and amounts.

Cookie and Tracking Consent

When you open an account, you consent to essential cookies for login and fraud detection. Optional analytics cookies track your play patterns so we can improve the lobby. You can disable non-essential cookies in Settings at any time.

Data Retention and Deletion

We keep your account data for seven years after your last withdrawal to comply with payment-provider audits. If you request account closure, non-essential data is deleted within 30 days; compliance records stay longer per regulation.

Account Security Updates

Enable two-factor authentication in Settings to lock your account with an SMS code. Change your password quarterly; if you suspect unauthorized access, contact [email protected] immediately.

Your Legal Rights and Requests

You can request a copy of all personal data we hold, correct inaccurate details, or ask us to limit how we use your information. Submit requests via Settings or email [email protected]—we respond within 14 days.

Your Rights, Data, and Access on simpelbet

Log in to your account, go to Settings, then Legal & Privacy. You'll see the full terms of service, privacy policy, and withdrawal verification rules. You can download a PDF copy or email [email protected] to request a paper version by mail.

Non-essential personal data is deleted within 30 days of account closure. However, we retain transaction records, identity verification documents, and payment audit trails for seven years to comply with Indonesian payment regulations and DANA, OVO, GoPay and QRIS provider requirements.

No. Your card numbers, bank account details, and QRIS tokens never reach our servers. Payments are encrypted and sent directly to DANA, OVO, GoPay, or QRIS. We only log the date, amount, and status of each transaction for your account statement.

Change your password immediately, then contact [email protected] with your account number and the activity in question. If funds were withdrawn, include transaction details. Our compliance team investigates within 24 hours and works with payment providers to reverse unauthorized transfers where possible.

Yes. Go to Settings, select Legal & Privacy, and click Request My Data. We'll compile all personal information, game history, deposits, and withdrawals into a single downloadable file within 14 days. You can also email [email protected] to request it in a different format.

We use essential cookies for account security, login memory, and fraud detection. Optional analytics cookies help us improve the lobby experience. You cannot disable essential cookies, but you can disable optional ones in Settings. Non-essential cookies do not affect your account access or gameplay.

Your region, age, and payment-provider rules determine what features are available to you. Access depends on local law in your area and the regulations for DANA, OVO, GoPay and QRIS. During signup, we verify your eligibility. If restrictions change, we'll notify you before they take effect.

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