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How We Protect Your Account Information

When you open an account at simpelbet, your personal details and payment history stay encrypted and secure.

Account security from day oneEncryption on all transactionsYour control over your data
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simpelbet How We Protect Your Account Information
REACH OUT ANYTIME

How to Contact Us About Your Privacy

We are here to answer questions about how we handle your data, how to access your information, or how to request changes to your account details. Our support team responds to all privacy inquiries through the channels listed below, and we aim to resolve requests within a few business days.

Team online

Live Chat

Open the chat window in your simpelbet account lobby during support hours. Our team responds in real time to privacy questions, data access requests, and account security concerns.

Email Support

Send a privacy inquiry to our support address and include your account email. We log every request and respond within two business days with detailed answers about your data.

Account Settings

You can update your personal details, phone number, and email directly in the Account Settings page under Security. Changes take effect immediately and are logged for your protection.

DATA HANDLING PRACTICES

How We Keep Your Information Safe and Private

Our Privacy Policy is built around your control and transparency. Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end, and your account credentials are never shared with payment partners.

Encryption Standard

All personal data and payment information is encrypted using SSL technology. Your DANA, OVO, GoPay and QRIS details are never stored in plain text on our servers.

No Third-Party Sales

We do not sell your account information, betting history, or contact details to marketers or brokers. Payment processors and regulators may access data only where local law permits.

Cookie Transparency

Cookies track your session and preferences; they do not identify you personally. Clear them any time in your browser settings without losing access to your account.

Data Access Requests

You can request a copy of all data we hold about you by contacting support. We provide it in a readable format within ten business days.

Retention and Deletion

Account data is retained for the duration of your membership plus a period as required by local law. You can request deletion of non-essential details at any time.

Policy Updates

If we change this Privacy Policy, we notify you via email and post the update on this page with an effective date. Your continued account use means you accept the updated terms.

Answers to Your Privacy and Data Questions

Below are the questions we hear most often about how simpelbet handles your information, your rights, and how to keep your account secure.

We collect your name, email, phone number, date of birth, and payment details. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction ID and amount. We also log your device type and IP address for security. This data helps us verify your identity, process withdrawals, and comply with local regulations.

We keep your account data for the duration of your membership plus a retention period as required by local law. This typically includes transaction records, identity verification documents, and account settings. You can request deletion of non-essential personal details earlier by contacting support.

Yes. Contact our support team and request a data access report. We provide a complete copy of all personal information, account activity, and transaction history we hold in a readable format within ten business days.

We do not sell your data to marketers or advertising networks. Payment processors see only the information needed to complete your DANA, OVO, GoPay or QRIS transaction. Regulatory bodies may access data where local law permits. We never share your betting history with external parties.

All payment information is encrypted using SSL technology and never stored in plain text. Your account uses two-factor authentication if you enable it. Payment processors handle the actual transfer; we only store transaction records. Your payment details are never visible to other players or staff.

Log in immediately and change your password from the Security page in Account Settings. Enable two-factor authentication if available. Contact our support team right away with details. We investigate unauthorized access reports within a few hours and can freeze your account pending verification.

Open Account Settings in the lobby and navigate to Personal Details. You can update your email, phone number, and address yourself. To delete non-essential data, contact support with your request. Core information tied to your account cannot be deleted while the account is active.

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