Reference

Our Terms Shape How You Play

When you open an account with simpelbet, you're entering a clear agreement about how deposits work, how we handle withdrawals, what happens to your data, and how to…

Account creation in secondsTransparent withdrawal processDirect support accessDANA, OVO, GoPay, QRISYour data stays yours
Explore the Lobby Read FAQ
simpelbet Our Terms Shape How You Play
REACH US ANYTIME

How to Contact Us About Your Terms

Team online

Live Chat

Open the chat widget on the lobby screen or account dashboard. Our team responds during operating hours, typically 08:00–23:00 GMT+7, to answer questions about account rules, deposit holds, or how specific terms apply to your account.

Email Support

Send a message to [email protected] with your account email and specific question. We read all emails within 24 hours and reply with a detailed explanation of how our terms affect your situation or request.

Account Settings

Head to your account dashboard, select 'Settings' then 'Help & Terms'. You'll see a full copy of our current terms, a link to request account history, and a form to ask for clarification on any policy section.

YOUR ACCOUNT SECURITY

How We Protect Your Information

Data Encryption

All deposits, withdrawals and account data travel through SSL encryption. Your DANA, OVO, GoPay or QRIS payment details are never stored on our servers — they're processed directly by each payment provider, then verified on our side.

Identity Verification

Before your first withdrawal, we ask for government ID and a recent utility bill. This step keeps accounts secure, prevents fraud and ensures withdrawal destinations match your registered name. It takes most players under five minutes.

Withdrawal Review

Every withdrawal request is reviewed by our compliance team to match account history and payment patterns. Unusual requests may be flagged for verification. Once cleared, funds reach your DANA, OVO, GoPay or QRIS account in under an hour, usually faster.

Session & Cookie Policy

simpelbet uses session cookies to keep you logged in and track your gameplay for security. We do not use third-party tracking cookies. You can clear cookies anytime in your browser settings; you'll be asked to log in again on your next visit.

Data Retention

We keep your account data for as long as your account is active. If you request account closure, we retain records for 3 years for regulatory and dispute purposes, then delete them. You may request a data summary anytime via your account settings.

Request Account Changes

To update personal details, request a copy of your data, or ask us to delete information, contact [email protected] or use the 'Account Requests' form in your Settings. We respond within 5 business days and walk you through each step.

Terms & Conditions – What Players Ask

If you violate our terms — such as using someone else's payment method, creating multiple accounts, or betting while locked out — we may suspend your account and hold funds pending review. We'll contact you via your registered email with the reason and next steps. You have 14 days to respond before further action.

Yes. Head to your account's Wallet section and select 'Manage Payment Methods'. You can add DANA, OVO, GoPay, QRIS or bank transfer. All withdrawals must go to the same method you used for your most recent deposit, unless you contact support to update it.

Deposit and withdrawal limits depend on your payment method and account history. Most players on DANA, OVO, GoPay and QRIS can deposit and withdraw up to 50 million rupiah per transaction. First-time withdrawals may have lower limits until your account is verified.

You can close your account anytime from Settings → Account Options. Choose a reason (optional) and confirm. Any balance is returned to your last-used payment method within 2 business days. A closed account cannot be reopened; you'd need to register as a new user.

We post major term changes on this page and notify you via email at least 30 days before they apply. You can review changes in your Settings at any time. If you disagree, you may close your account before the change takes effect without penalty.

Contact [email protected] or use the live chat in your lobby (available 08:00–23:00 GMT+7). Explain the situation and include your account email. Our team reviews disputes within 24 hours and sends a detailed explanation of how the rule applies to your case.

No. We never sell your personal data. We only use it to operate your account, process payments via DANA, OVO, GoPay or QRIS, respond to support requests, and meet legal obligations. You can request a full data summary from Account Settings at any time.

Related Pages

simpelbet Indonesia About Us Register simpelbet Casino simpelbet Login